TERMS AND CONDITIONS
All bookings submitted to Choices International / Berlitz are only accepted on receipt of written confirmation from Choices International / Berlitz or its authorised representative. Choices International / Berlitz shall be entitled to invoice for course fees at any time after the acceptance of the booking. A 50% deposit + registration fee (£100) are due at the time of booking. Payment in full must be received on May 30th 2014 at the latest. Bookings after May 30th 2014 must be paid in full at the time of booking. All payments must be in UK Sterling. All bank charges in the country of origin and in UK are to be paid in remittance by the applicant. Choices International / Berlitz must be notified of all arrival and departure details at least 20 days before the start of the course.
Where a student has commenced a course and is repatriated for offences against Choices International / Berlitz and/or Civil Law, all costs will be borne by the student.
If at any time Choices International / Berlitz is unable to provide the course for which a client has been enrolled, an alternative course of a similar or higher specification will be provided, if available, at no additional cost.
Choices International / Berlitz reserves the right to cancel or withhold confirmation of a booking or to withdraw educational and accommodation facilities after course commencement, at its discretion, if at any time incorrect information is supplied by or on behalf of the client, fees due to Choices International / Berlitz from the client have not been received, or if such action is otherwise deemed necessary in the interests of the client or Berlitz Manchester.
Choices International / Berlitz reserve the right to charge 1% per month on the unpaid amount of the fees due with effect from four weeks before the date of course commencement.
All cancellations must be made in writing and will be confirmed in writing by Berlitz Manchester. Cancellations are subject to the following charges:
- Up to three months before: Full amount minus £75 administration charge.
- Up to one month before: 50%
- Up to one week before: No refund
- The registration and accommodation booking fees will not be refunded.
Once the course has started fees are non-refundable. A student who fails to attend any part of his/her course due to illness or any other reason whatsoever, whether within or outside the student’s control, shall not be entitled to a refund of any fees paid, nor to attend any classes in place of those missed.
All course places will be confirmed when either the deposit or full fees have been received. Payment of the deposit fee is regarded as acceptance of the booking terms & conditions and is non-refundable.
Where applicable, Choices International / Berlitz will provide all necessary documentation to enable students to secure their visas for the programme. However, Choices International / Berlitz can only provide such visa service on receipt of payment in full. Should a student be unsuccessful in their visa application, all fees apart from the administration charge will be refunded upon receipt of a copy of the Visa refusal letter. Express courier cost: £60.
5. Liability and Insurance
Our insurance policy covers the following areas:
• Medical coverage
• Personal accident, baggage, clothes & personal effects
• Travel delay
Cancellation Insurance will apply ONLY once the course has started, under FORCE MAJEURE and it is regulated by the Cancellation Insurance Policy.
Choices International / Berlitz will not be liable for loss, damage, illness or injury to persons or property however caused, except where such liability is expressly imposed beyond exclusion by statute. We highly recommend taking out our medical insurance to cover the payment of all medical expenses.
6. Acceptance Conditions
We accept students on the assumption that they are of sound health.
Choices International / Berlitz reserves the right to refuse or exclude any person at any time prior to or during the operational dates of the centre if in the opinion of Choices International / Berlitz, that person is incompatible with the general well-being and safe running of the centre. In this instance no refund will be given and any costs incurred, including any damage, will be passed on to the student or their parents or guardians, who will also be held responsible for any repatriation costs. On arrival residential students will be required to pay a deposit of £70 against possible damage or loss of keys. The deposit will be refunded on departure provided that no damage or loss of keys has taken place.
8. Force Majeure Event
Choices International / Berlitz may cancel the reservation due to a Force Majeure Event which shall include circumstances beyond the control of Choices International / Berlitz, including but not limited to: war, threat of war, political crisis, civil commotion or strife, terrorist activity, strike or industrial action, natural disaster, fire and technical problems due to closure of airports or other transport problems making it impossible or unreasonable to travel. Physical injury of participant prior to date of attendance is not a force majeure event but one reason why we urge you to obtain insurance coverage. In such event, Choices International / Berlitz will refund all the monies paid by you or will propose another camp.
9. Amendment Charges
Any alterations to bookings must be confirmed in writing. Choices International / Berlitz reserves the right to charge a further administration charge of £50. No changes will be allowed under any circumstances once the course has started.
10. Property Damages
Choices International / Berlitz will vehemently pursue any student damaging or defacing property while at the Camp and strong action will be taken against such students. Payments will be sought in full from any such student (or responsible parents) BEFORE departure to repair such damage. Participants must keep their room tidy, clean and in the same condition as it was when they arrived at the camp. Choices International / Berlitz reserves the right to expel any student from its centers if there is willful damage to property, theft of property or act of vandalism.
Any complaints against any aspect of the services provided by Choices International / Berlitz should be addressed in the first instance to the local representative on site. In the event that the matter is not resolved, the client or his agent should make an immediate complaint in writing to our head office. Such complaints will be investigated by the company. Complaints should be received within one month of the termination of the course, and all fees and costs associated with the booking settled in full as laid in the details here stated.
12. Airport Transfers
For a charge we provide a ‘meet and greet’ service at the airport and transportation to the centre. We will meet students in arrivals and wait with them for other students arriving at a similar time. At the airport all Choices International / Berlitz staff will be identified and carry a large Choices International / Berlitz sign. Students could also be met by our authorised driver.
13. Unaccompanied Minors
There will be a charge of £50 for students travelling as an unaccompanied minor (UM). This service guarantee that Choices International / Berlitz named person will wait with the student until airline staff takes him/her to the aircraft.
Arrangements and courses outlined in Choices International / Berlitz publicity materials are given in good faith. However, courses, activities and timetables may be subject to change for reasons of safety, or in the event of unsuitable weather conditions or other factors, which may arise beyond our control. Choices International / Berlitz reserves the right to change the particularities of courses, including changes to courses, venues, facilities or dates of programmes where circumstances beyond our control necessitate such changes or where the level of bookings received does not exceed the minimum number required to operate a course viably. In this event we shall either provide comparable services or refund such part of that service which relates to the change. In either case, Choices International / Berlitz’s liability shall cease and clients shall have no other or further claim against us. It is automatically assumed that pictures taken of students participating in activities or lessons can be used in future brochures and advertising material.
Choices International / Berlitz reserve the right, by giving notice to clients at any time before the start date, to increase the price of the services being provided to reflect any increase in costs to our organizations, which is due to factors beyond our control, such as, without limitations, significant increases in accommodation costs, transport costs, labour costs etc. Choices International / Berlitz do not accept liability for personal injury or the death of any student unless caused by the proven negligence of our staff.
15. Promotional Video & Photography
Company brochures, website and other publicity materials are the responsibility of Choices International / Berlitz and the details are published in good faith as of September 2013. It is not issued on behalf of the schools or colleges therein.
For promotional purposes we will take photographs and videos during our courses or social activities which may be used in brochures or other publicity materials. Please advise at the time of booking if you do not wish to appear in any promotional material.
16. Data Protection
Any personal data that you supply to Choices International / Berlitz will be held and processed only for the purpose for which it is supplied. We ensure that all personal data is captured, held and processed in accordance with the Data Protection Act 1998.
The information you supply will be divulged to third parties only within the provisions of the Data Protection Act.